Our on site shop is based at the Arts Centre in Guildford and all items are dispatched from there. You can find shop details here. Alternatively, you can contact us using the details below:
Delivery cost is £4.00 including postage and packaging. You should receive you item within 3-5 days of ordering.
COVID-19 DElIVERY UPDATE:
Whilst we are still open we are running on very limited stock due to suppliers working with skeleton staff so please bare with us as we experience potential delays of at least 3 weeks.
Thank you for your understanding.
All music on shop product videos on this website is with permission and courtesy of www.thepassionhifi.com.
We use various suppliers with different sizing for their items. A sizing guide for all items will be available here soon. In the meantime, if you are unsure of which size please contact us before ordering.
Unfortunately custom made items cannot be returned as these are made to order based on the measurements customers provide. Please ensure you take and submit the correct measurements to us.
EXCHANGES, RETURNS & REFUNDS
1. Select the 'Refund Form' button below.
2. Enter your details and the items you wish to return. Please
provide us with a reason for your return or whether you
would like an exchange instead.
3. Return your parcel via Royal Mail to our address opposite
and please direct it to 'Shop Returns' on your label.
PLEASE NOTE: Customers are responsible for the return postage cost. However, if the item is faulty the postage cost will be refunded at the same time as the refund. Please ensure you include the receipt and proof of postage with the return or email to Shop@Italia-Conti.com.